Privacy Policy

This policy outlines how we collect, use and share your personal data when you use our website or shop with Off Grid Outlet. 



Personal Information We Collect

When you visit our website, we automatically collect some information about your device using ‘log files’ this includes but is not limited to, web browser, IP address, time zone and purchase information.
When browsing our site we will use ‘cookies’, which are data files that are placed on your device or computer.

Personal Information will be collected when you place an order, if you contact us via email or enter any competitions. This may include your name, address, phone number and email.

When you make a purchase using eftpos on the web, this information is handled by a third party, we do not have access to these details, please refer to the Stripe Privacy Policy to understand how they protect your information.

How We Use Your Personal Information

Information collected is primarily used for order processing and fulfillment, shipping and documentation. The parties involved include:


• Warehousing team
• Shipping and postal services
• Stripe – payment gateway provider
• E-commerce platform
• Accounting platform

We do not use information for marketing purposes unless you have opted in.

We do not give out customer information to third parties unless it is necessary for order fulfillment or if required by law. We will never sell customer information.

Transfer of Information Overseas

We are an Australian business and do not ship overseas, however some of the parties who provide software may be based overseas. Personal information you disclose to us will only be held or processed overseas in accordance with all applicable laws.

Data security and Storage

All personal information held by Off Grid Outlet is stored securely and in compliance with the Australian Privacy Principles. No digital data transmission can be guaranteed completely secure and all users provide information at their own risk. Digital information is held on a secure server in a controlled facility. All physically held information will be disposed of securely once no longer required by us or when we receive a request for deletion. 


If you wish to access or update your personal information, or make a complaint regarding our privacy policy please contact us via email at [email protected]